Who controls your data
Loopmetric is a service operated by [Your legal name, or registered company name]. In these documents "we", "us" and "our" mean that operator, and "you" means the person or organisation using the service.
You can reach us at eerbloke@gmail.com or through our contact page.
What we collect
- Account data — your name, work email address and a hashed password, plus the workspace and team members you create.
- Connected billing data — the customer, subscription and transaction records we read from the billing providers you connect. This can include your customers' names, email addresses, country, plan and payment history.
- Usage data — log records of how the service is used, including IP address, browser and device type, pages viewed and timestamps.
- Payment data — handled by Paddle as merchant of record. We receive confirmation of your plan and payment status, never your full card number.
- Correspondence — the messages you send us and our replies.
Where you connect a billing provider, you are the controller of your customers' data and we act as your processor, handling it only on your instructions.
Why we process it
- To provide the service you signed up for and to bill you for it — necessary to perform our contract with you.
- To secure the service, prevent fraud and abuse, debug faults and improve the product — our legitimate interests, balanced against your rights.
- To meet legal, tax and accounting obligations.
- To send product updates and marketing, where you have consented or where the law otherwise allows it.
Who we share it with
We do not sell personal data. We share it with service providers who help us run Loopmetric:
- Paddle — payments, invoicing, tax and order support, as merchant of record.
- Hosting — Vercel (US East, iad1) and Neon (AWS us-east-1).
- The billing providers you choose to connect, which we access using the credentials you supply.
We may also disclose data where the law requires it, to enforce our terms, or to a buyer as part of a merger or acquisition, in which case we will tell you.
International transfers
Your data may be processed in countries outside the one you live in. Where we transfer personal data out of the UK or the European Economic Area, we rely on an adequacy decision or on Standard Contractual Clauses with the recipient, together with the technical measures described below.
How long we keep it
We keep account and connected billing data for as long as your account is active. After you close it, we delete or anonymise that data within 90 days, except where we must keep records longer for tax, accounting or legal reasons, typically six years for invoices. Server logs are kept for a shorter period and then discarded.
How we protect it
Data is encrypted in transit with TLS and at rest. Access inside our team is limited to the people who need it, credentials for connected billing providers are stored encrypted, and we review our security practices as the service grows. No system is perfectly secure, and we will notify you and any relevant regulator of a breach affecting your data where the law requires it.
Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent at any time where we relied on it, and unsubscribe from marketing using the link in any such email.
Write to eerbloke@gmail.com and we will respond within one month. If you are unhappy with our answer you may complain to the data protection authority where you live.
Cookies
We use cookies that are necessary to sign you in and keep your session secure, and to remember preferences such as the plan you were looking at. Any analytics or marketing cookies are set only with your consent, and you can change that choice at any time in your browser or through the cookie controls on the site.
Children's data
Loopmetric is a business tool and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policy
We will post any update here and change the date at the top. If a change materially affects how we use your personal data, we will tell you by email or in the app before it takes effect.